Shipping Policy
The Modern Supply is dedicated to providing our customers with complete satisfaction and to excellence. With pride, we provide shipping services. You can be confident that we are making every effort to deliver your order to you as quickly as possible. Please take into consideration any holidays that can affect shipping times.
Shopping Cost:
Free Shipping On All Orders to the United States.
Transit Time, Handling or Processing Time:
Generally, shipments are in transit for 5 to 8 business days (Monday to Friday). Order handling or processing time is 1 to 3 business days (Monday to Friday).
The actual arrival time of products = Processing Time + Transit Time
Order Cut-Of Time:
Order cut-off time 05:00 PM (GMT-05:00) Eastern Standard Time (New York)
Shipping Destinations:
We currently offer shipping within the United States.
What if I live in a different country?
Currently, we do not ship outside of United States. We apologize for any inconvenience caused.
Delivery Method:
We use USPS, UPS, and FedEx to deliver all orders and products.
Order Tracking:
To track your order, first go to our website Track Your Order page, enter your Order ID and Billing email in the box below and press the “Track” button. This order id was given to you on your receipt and in the confirmation email you should have received. In this process, you can track your order and monitor the status of your package.
Multiple Addresses:
We do not provide shipping to multiple addresses for a single order. Please submit separate orders if you would like products to be delivered to different addresses. please contact us by email: Info@themodernsupply.com or at call: +1-844-293-5175.
Change Address:
We cannot change the delivery address for your order once the product is in transit. If you need to change the delivery location of your order, please contact us within 3 days of placing the order by at email: Info@themodernsupply.com or at call: +1-844-293-5175.
Cancellations:
Before the order is shipped, you have the option to cancel at any moment if you decide to change your mind before receiving it. Please refer to our Return and Refund policy if an order has already been shipped.
Products Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the product package from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Order issues and Return:
In the event of any issues with your order or if you need to initiate a return, please refer to our Return and Refund Policy page for detailed information and instructions.
Customer Service:
Email: Info@themodernsupply.com
Phone: +1-844-293-5175
Address: 5209 Glen Vista Dr., Garland, TX, 75044 USA